Frequently asked questions

Yes! We sell both deck tiles and deck boards. Either product would make for a great deck. Which product you choose will be dependent on your color preference, ease of install, access to contractors/tools, and other considerations.

Don’t forget—our warranty covers 25 years for residential projects and 10 years for commercial applications.

QuickDeck tiles come with a 10-year warranty.

We created the I am a professional section specifically for the architects and other outdooring related professionals. We know that you have specific and picky questions so we gather all the relevant information in this section.

An other relevant section is the Tool Box. It is a must for professional since you will have access to the specs and installation guides, colours range, accessories and technical documents.

If you still don’t find the information needed, don’t hesitate to write us via our contact form or call us. If you have an unanswered question chances are that other people might have the same question. We will endeavour to add it to our website.

Through our retail partners, we occasionally offer special deals on our products. However, we do not have any general coupons or discounts.

Go to the Where to buy? page to find the nearest retailer or distributor from your location.

Contact your retailer to get a refund.

The hardware is sold separately from our products.

Please reach out your local retailer to verify if the product desired is in stock.

Please contact your retailer, who will provide us with the necessary information.

If you’re no longer able to reach your retailer, please email our customer service team at: [email protected].

You can always request our digital lookbook. Simply send us as an email via our contact form or by email at [email protected]

Yes, you can watch our Installation videos in our Literature and Videos section.

Our Ultrashield Naturale has a core of plastic and wood fiber, capped 360-degrees in plastic. All plastic utilized is 95% recycled material. More information about the composition of the material is available at the Ultrashield Technology page. NewTechWood composite material is 100% recyclable, as it is made of made of high-density polyethylene plastic and wood fiber.

To review your colour options, you can go to Our colour page, you will find all our range of colour categorized.

It does not because the interior core is not the same material as the exterior shield. You can learn more about the composition of our material in the Ultrashield Technology page.

Our products are designed for outdoor use so there should be no issue with exposure to the elements. However, while normal ranges of heat and cold and exposure to rain and snow would not cause damage, extreme weather could.

Yes! Our products would hold up under normal conditions almost anywhere on Earth. In fact, we have deck boards, deck tiles, and siding installed around the world from warm climates including East Asia, the American southeast and southwest, Latin America, the Middle East, and Hawaii as well as cold climates from North America (including the northern US, Alaska, and Canada), northern Asia, and throughout Europe, including Scandinavia.

While the nature of the composite material does cause it to retain heat, it would not warp the material, which has even been tested in boiling water.

Our composite material has no issue with extreme cold. Perfect for our Canadian winter.

Yes, salt does not negatively affect our material although you do want to ensure that our material does not stay submerged in water, either fresh water or salt water. However, exposure itself would not be an issue.

You are welcome to use de-icing salt on NewTechWood products. However, make sure to wash it off with soapy water after use. Do not let the salt dry on the surface, as prolonged exposure could cause staining on the boards.

Our composite material has a flame spread index no greater than 200, or a Class C rating. More information can be found on our IES-ES report and the MSDS in the Technical Library.

It is 131 degrees Celsius, or 268 degrees Fahrenheit.

While all material has some slipperiness, the nature to which you may feel it is slippery would vary based on the contact material (i.e. the material on the bottom of your shoe). We do not anticipate an excessive level of slipperiness with this material. You will also find some of the slipperiness to be mitigated by the grain pattern. If you have specific concerns, we encourage you to test a sample.

Order your sample through our online boutique. 

As long as the material does not stay submerged, this is not an issue and in fact, our composite products are used in showers, marinas, docks, boats, and other surfaces with water exposure.

Yes! Technology innovations provide great UV resistance for our composite boards. We have tested direct UV on our boards for hundreds of hours with minimal change. In fact, we also offer a limited warranty regarding stain and fade resistance, more information about our warranties in our Technical Library.

We estimate that our composite wood can hold weight of over 1000 pounds per square foot.

Yes, different colors of the same product are physically identical, outside of color, and can be installed together as part of the same assembly for an interesting and unique look.

We do not have a specific recommendation for the sealer. Both a treated wood or a water-based sealer would work. Your best bet would be an end grain sealer made for use with wood plastic composite lumber.

It is best practice to seal edges upon installation of the material but the seal should hold through the warrantied lifetime of the material (10 years for commercial, 25 years for residential).

Our composite material has a Class C fire rating, which means it is not expected to pose a fire hazard under typical conditions near a fireplace.

However, it is a combustible material. Please ensure it is installed according to the clearance requirements for combustible materials specified by the fireplace manufacturer.

We recommend using a carbide tip blade.

When installing NewTechWood composite material, it is recommended to use screws instead of nails, as the material requires pre-drilling to ensure proper fastening.

Yes, it is possible. To proceed, please contact your retailer. Be sure to specify the products you need parts for, along with the desired colour. Please note that shipping fees may also apply.

12-13 clips per board.

Accessories can be ordered through our retailer network.

Each box of clips is designed for use with 50 square feet of decking. This is true for both siding and deck boards and for both the mini-gap and T-clip systems for decking.

We do not supply screws for the AW26 exterior siding clips (formerly AW08), as substrate types can vary from one project to another.

However, we can provide 1/2″ S505 stainless steel screws to help manage expansion/contraction, lock boards in place, or provide additional support.

We recommend using #8 stainless steel or galvanized screws with a penetration depth of 1″ to 1.5″ (enough to reach the substrate) and a pan head.

Our AW26 clips (formerly AW08) and T7 rubber stopper do not come with screws. We recommend using 1-inch #8 pan head screws with these components.

Yes, we have 120 retailers across Canada. Our retailer search tool allows you to find the nearest retailer from your location. Submit your city or postal code and that’s it, it’s easy peasy!

If however, you don’t find any retailer near from your location, we will be more than happy to send you samples by mail, visit the section Order a sample.

It’s very simple! Go to the Order a sample page, choose the product and color that you would like to have and receive them at home.

E-samples are digital samples of our various profiles. These high-resolution visual files realistically simulate the look of our materials — including color, texture, and sheen — under different lighting conditions.

They can be found on each product page and provide a true-to-life preview of the material’s color. Useful for making an initial selection before ordering physical samples, they also help architects, designers, and landscapers quickly present color options to their clients.