Frequently asked questions

Yes! We sell both deck tiles and deck boards. Either product would make for a great deck. Which product you choose will be dependent on your color preference, ease of install, access to contractors/tools, and other considerations.

You will find all the information you need about our phenomenal 25-year warranty in a few sections in our website:

• Why Us?
• I am a professional
• In our tool box under the technical documents section

We created the I am a professional section specifically for the architects and other outdooring related professionals. We know that you have specific and picky questions so we gather all the relevant information in this section.

An other relevant section is the Tool Box. It is a must for professional since you will have access to the specs and installation guides, colors range, accessories and technical documents.

If you still don’t find the information needed, don’t hesitate to write us via our contact form or call us. If you have an unanswered question chances are that other people might have the same question. We will endeavour to add it to our website.

Through our retail partners, we occasionally offer special deals on our products. However, we do not have any general coupons or discounts. Please keep in mind purchasing in higher volumes may reduce pricing per linear/square foot. You may also get better pricing purchasing through our distributors.

Go to the Where to buy? page to find the nearest retailer or distributor from your location.

For retail or distributor purchases, please contact your retailer or distributor. For direct purchases, please reach out to us via our contact form. Please keep in mind that used/opened boxes of deck tiles, deck tile trim and fascia, rail kits or post kits are not available for refund. Please also keep in mind that additional shipping costs may be incurred in the refund process.

Hardware for the deck boards are sold separately from the boards. Trim for the deck tiles are sold separately from the deck tiles. Siding accessories are sold separately from the siding.

Accessories can be ordered through any retailer that sells our deck board, deck tile, or siding. If you are ordering our products through a distributor, you may reach out to them to purchase accessories.

Please reach out your distributor or local retailer to verify if the product desired is in stock. Due to COVID-19, our production has slowed down but we receive stock monthly. Don’t hesitate to ask them.

Please describe your damage and attach photos in an email to info@ntwcanada.ca

Please also clarify through whom you purchased the material, and provide a receipt and/or purchase order number if possible.

You can always request our digital lookbook. Simply send us as an email via our contact form or by email at info@ntwcanada.ca

Yes, you can watch our Installation videos in our Literature and Videos section.

Our Ultrashield Naturale has a core of plastic and wood fiber, capped 360-degrees in plastic. All plastic utilized is 95% recycled material. More information about the composition of the material is available at the Ultrashield Technology page. NewTechWood composite material is 100% recyclable, as it is made of made of high-density polyethylene plastic and wood fiber.

To review your color options, you can go to Our color page, you will find all our range of color categorized by standard colors (always on stock), custom colors (takes 3-4 months to deliver) or if you need a specific color to complete your project, don’t hesitate to contact us, we can always create a custom-made color depending the nature of your project.

It does not because the interior core is not the same material as the exterior shield. You can learn more about the composition of our material in the Ultrashield Technology page.

Our products are designed for outdoor use so there should be no issue with exposure to the elements. However, while normal ranges of heat and cold and exposure to rain and snow would not cause damage, extreme weather could.

Yes! Our products would hold up under normal conditions almost anywhere on Earth. In fact, we have deck boards, deck tiles, and siding installed around the world from warm climates including East Asia, the American southeast and southwest, Latin America, the Middle East, and Hawaii as well as cold climates from North America (including the northern US, Alaska, and Canada), northern Asia, and throughout Europe, including Scandinavia.

While the nature of the composite material does cause it to retain heat, it would not warp the material, which has even been tested in boiling water.

Our composite material has no issue with extreme cold. Perfect for our Canadian winter.

Yes, salt does not negatively affect our material although you do want to ensure that our material does not stay submerged in water, either fresh water or salt water. However, exposure itself would not be an issue.

You are welcome to use ice melt on our composite wood. However, please keep in mind that the ice melt needs to be cleaned off with dish soap, as you do not want to let it dry up on the surface. If it is left on for a long time, it can stain the boards

Our composite material has a flame spread index no greater than 200, or a Class C rating. More information can be found on our IES-ES report and the MSDS in the Technical Library.

It is 131 degrees Celsius, or 268 degrees Fahrenheit, noted in our MSDS document in the Technical Library. 

While all material has some slipperiness, the nature to which you may feel it is slippery would vary based on the contact material (i.e. the material on the bottom of your shoe). We do not anticipate an excessive level of slipperiness with this material. You will also find some of the slipperiness to be mitigated by the grain pattern. If you have specific concerns, we encourage you to test a sample. Order your free sample through our online boutique. 

As long as the material does not stay submerged, this is not an issue and in fact, our composite products are used in showers, marinas, docks, boats, and other surfaces with water exposure.

Yes! Technology innovations provide great UV resistance for our composite boards. We have tested direct UV on our boards for hundreds of hours with minimal change. In fact, we also offer a limited warranty regarding stain and fade resistance, more information about our warranties in our Technical Library.

We estimate that our composite wood can hold weight of over 1000 pounds per square foot.

Yes, different colors of the same product are physically identical, outside of color, and can be installed together as part of the same assembly for an interesting and unique look.

We do not have a specific recommendation for the sealer. Both a treated wood or a water-based sealer would work. Your best bet would be an end grain sealer made for use with wood plastic composite lumber.

It is best practice to seal edges upon installation of the material but the seal should hold through the warrantied lifetime of the material (10 years for commercial, 25 years for residential).

Our composite material has a Class C fire rating, which means you could expect the fireplace to not be a fire hazard. However, please note that embers from your fire pit may damage the material.

We recommend using a carbide tip blade.

We would recommend using composite screws rather than nails when installing our composite boards.

Yes, it is. To do so, please contact us using the contact form. Please include the products for which you need pieces, and which color. Please keep in mind that we may also need to charge for shipping.

Yes, they do. We do not have screws for sale, but additional clips can be purchased.

Each box of 25 starter clips applies to 2 boards or about 12-13 per board.

Accessories can be ordered through any retailer that sells our deck board, deck tile, or siding. If you are ordering our products through a distributor, you may reach out to them to purchase accessories.

Each box of clips is designed for use with 50 square feet of decking. This is true for both siding and deck boards and for both the mini-gap and T-clip systems for decking.

We do not provide screws for the AW08 siding clips since there is variation into the types of substrates they are installed into. We recommend stainless steel or galvanized #10 screws, with a penetration of 1.25’’-1.5’’ (enough to penetrate the substrate), and with a pan head screw head.

Our AW08 clips and T-7 rubber stoppers do not come with screws. You would want to use #8 1-inch pan head screws with these accessories.

Yes, we have 120 retailers across Canada. Our retailer search tool allows you to find the nearest retailer from your location. Submit your city or postal code and that’s it, it’s easy peasy!

If however, you don’t find any retailer near from your location, we will be more than happy to send you free samples by mail, visit the section Order a sample.

We ship samples each week.

It’s very simple! Go to the Order a sample page, choose the product and color that you would like to have and receive them totally free.