Frequently asked questions

Yes! We sell both deck tiles and deck boards. Either product would make for a great deck. Which product you choose will be dependent on your color preference, ease of install, access to contractors/tools, and other considerations.

You will find all the information you need about our phenomenal 25-year warranty in a few sections in our website:

• Why Us?
• I am a professional
• In our tool box under the technical documents section

We created the I am a professional section specifically for the architects and other outdooring related professionals. We know that you have specific and picky questions so we gather all the relevant information in this section.

An other relevant section is the Tool Box. It is a must for professional since you will have access to the specs and installation guides, colors range, accessories and technical documents.

If you still don’t find the information needed, don’t hesitate to write us via our contact form or call us. If you have an unanswered question chances are that other people might have the same question. We will endeavour to add it to our website.

Through our retail partners, we occasionally offer special deals on our products. However, we do not have any general coupons or discounts. Please keep in mind purchasing in higher volumes may reduce pricing per linear/square foot. You may also get better pricing purchasing through our distributors.

Go to the Where to buy? page to find the nearest retailer or distributor from your location.

For retail or distributor purchases, please contact your retailer or distributor. For direct purchases, please reach out to us via our contact form. Please keep in mind that used/opened boxes of deck tiles, deck tile trim and fascia, rail kits or post kits are not available for refund. Please also keep in mind that additional shipping costs may be incurred in the refund process.

Hardware for the deck boards are sold separately from the boards. Trim for the deck tiles are sold separately from the deck tiles. Siding accessories are sold separately from the siding.

Accessories can be ordered through any retailer that sells our deck board, deck tile, or siding. If you are ordering our products through a distributor, you may reach out to them to purchase accessories.

Please reach out your distributor or local retailer to verify if the product desired is in stock. Due to COVID-19, our production has slowed down but we receive stock monthly. Don’t hesitate to ask them.

Please describe your damage and attach photos in an email to info@ntwcanada.ca

Please also clarify through whom you purchased the material, and provide a receipt and/or purchase order number if possible.

You can always request our digital lookbook. Simply send us as an email via our contact form or by email at info@ntwcanada.ca

Yes, you can watch our Installation videos in our Literature and Videos section.

Yes, we have 120 retailers across Canada. Our retailer search tool allows you to find the nearest retailer from your location. Submit your city or postal code and that’s it, it’s easy peasy!

If however, you don’t find any retailer near from your location, we will be more than happy to send you free samples by mail, visit the section Order a sample.

We ship samples each week.

It’s very simple! Go to the Order a sample page, choose the product and color that you would like to have and receive them totally free.

Our Ultrashield Naturale has a core of plastic and wood fiber, capped 360-degrees in plastic. All plastic utilized is 95% recycled material. More information about the composition of the material is available at the Ultrashield Technology page. NewTechWood composite material is 100% recyclable, as it is made of made of high-density polyethylene plastic and wood fiber.

To review your color options, you can go to Our color page, you will find all our range of color categorized by standard colors (always on stock), custom colors (takes 3-4 months to deliver) or if you need a specific color to complete your project, don’t hesitate to contact us, we can always create a custom-made color depending the nature of your project.

It does not because the interior core is not the same material as the exterior shield. You can learn more about the composition of our material in the Ultrashield Technology page.

Our products are designed for outdoor use so there should be no issue with exposure to the elements. However, while normal ranges of heat and cold and exposure to rain and snow would not cause damage, extreme weather could.

Yes! Our products would hold up under normal conditions almost anywhere on Earth. In fact, we have deck boards, deck tiles, and siding installed around the world from warm climates including East Asia, the American southeast and southwest, Latin America, the Middle East, and Hawaii as well as cold climates from North America (including the northern US, Alaska, and Canada), northern Asia, and throughout Europe, including Scandinavia.

While the nature of the composite material does cause it to retain heat, it would not warp the material, which has even been tested in boiling water.

Our composite material has no issue with extreme cold. Perfect for our Canadian winter.

Yes, salt does not negatively affect our material although you do want to ensure that our material does not stay submerged in water, either fresh water or salt water. However, exposure itself would not be an issue.

You are welcome to use ice melt on our composite wood. However, please keep in mind that the ice melt needs to be cleaned off with dish soap, as you do not want to let it dry up on the surface. If it is left on for a long time, it can stain the boards

Our composite material has a flame spread index no greater than 200, or a Class C rating. More information can be found on our IES-ES report and the MSDS in the Technical Library.

It is 131 degrees Celsius, or 268 degrees Fahrenheit, noted in our MSDS document in the Technical Library. 

While all material has some slipperiness, the nature to which you may feel it is slippery would vary based on the contact material (i.e. the material on the bottom of your shoe). We do not anticipate an excessive level of slipperiness with this material. You will also find some of the slipperiness to be mitigated by the grain pattern. If you have specific concerns, we encourage you to test a sample. Order your free sample through our online boutique. 

As long as the material does not stay submerged, this is not an issue and in fact, our composite products are used in showers, marinas, docks, boats, and other surfaces with water exposure.

Yes! Technology innovations provide great UV resistance for our composite boards. We have tested direct UV on our boards for hundreds of hours with minimal change. In fact, we also offer a limited warranty regarding stain and fade resistance, more information about our warranties in our Technical Library.

We estimate that our composite wood can hold weight of over 1000 pounds per square foot.

Yes, different colors of the same product are physically identical, outside of color, and can be installed together as part of the same assembly for an interesting and unique look.

We do not have a specific recommendation for the sealer. Both a treated wood or a water-based sealer would work. Your best bet would be an end grain sealer made for use with wood plastic composite lumber.

It is best practice to seal edges upon installation of the material but the seal should hold through the warrantied lifetime of the material (10 years for commercial, 25 years for residential).

Our composite material has a Class C fire rating, which means you could expect the fireplace to not be a fire hazard. However, please note that embers from your fire pit may damage the material.

We recommend using a carbide tip blade.

We would recommend using composite screws rather than nails when installing our composite boards.

Our decking boards come in 2 lengths: 12 and 16 feet. You can also order 20 foot boards by special order. Please refer to our Profile Index for more information.

You can cover a little over 356 square feet with this product. Each 16-foot board covers just over seven square feet.

Each 12-foot US05 fascia board covers roughly 12 square feet.

No, the US33 board has only wood grain, on one side, and is smooth on the other side, with a groove for use with our starter clip.

The UH02 is 28 lbs per 16 feet, or 1.75 lbs per foot. The US33 is 40 lbs per 16 feet, or 2.5 lbs per foot.

Detailed information on joist spacing for the decking board can be seen in our installation guide, specifically in the Expansion and Contraction Values section, pages 6 to 8.

The installation video also provides some insight regarding this, starting at around 4 minutes. For North America, this is 12-16 inches, depending on application.

You would need an underlayment to have no water leak.

The clips are laid out one per joist, so at 16 inches on center, this comes to 12 clips per board.

Yes, they do. We do not have screws for sale, but additional clips can be purchased.

Yes, you can but would need to use our clip systems substituting the included screws with third-party self-tapping screws.

We would recommend using trim head screws specifically designed for composite decking. You could also pre-drill the decking boards and use a trim head wood screw.

Yes, this is possible but would require the boards to be structurally supported, every two feet or so.

No, we currently do not have plugs although we may have some later this year (2019). In the meantime, you can use a plug maker to achieve this look.

No, they cannot as they are not compatible.

Yes, you can and yes, it would still be under warranty.

Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract without issue. Allowing your boards to acclimate to their environment before installing would serve as best practices. Detailed expansion and contraction values can be found on page 7 of the decking installation guide that you can find in our Technical Library.

We recommend using our US33 – Columbus Series boards with the starting clip for this. More information can be found in our installation guide, page 11 that you can find in our Technical Library.

Yes, they do.

Yes, we do! You can find more information about the end caps in our Literature and Videos section.

Yes, silicone sealant would be fine for attaching the plugs.

It would be difficult to say for sure, as we do not know the dimensions of the [other brand] decking boards. These end caps are designed to work with our hollow decking following the dimensions in this diagram:

You may check if the dimensions of the [other brand] would be the same. You may also order a bag of end as a test before purchasing the total quantity needed to complete your deck.

The deck tiles are 0.88 inches thick.

There is a weight of roughly 2.5 pounds per deck tile (and therefore per square foot) so a box of 10 deck tiles, or 10 square feet of deck tile, is 25 pounds.

The 1’x2’ and 1’x3’ deck tiles are available in Brazilian Ipe, Hawaiian Charcoal, Peruvian Teak, Roman Antique and Westminster Gray.

No, at the moment, we do not offer a water-tight version of the deck tiles.

You are welcome to install our deck tiles on surfaces without clear 90-degree angles. However, to do so, you would need to cut the deck tiles. You can find detailed cutting instructions in the Installation Guide that you can find in our Technical Library and in the installation video at 1:50 mark.

Yes, that would be totally fine. Please ensure this plywood base is flat and structurally sound.

Yes, that would be fine. Please ensure this deck is flat and structurally sound.

Yes, they can. However, you do want to ensure that the wood deck is flat and structurally sound.

The boards have to be placed over a structurally sound surface, so we would not recommend using a porch that has existing issues.

While you do not have to place the deck tiles on a slab, we strongly recommend installing them on a clean, flat surface. You would therefore want to prepare the area by crushing the gravel and compacting the layers.

While this may be possible, we would strongly recommend following best practices, which would encourage this being installed over a more stable surface such as a concrete deck or an existing wood deck.

We would recommend using two inches of gravel covered by one inch of sand.

This would be fine and in fact, we would recommend using the landscape paper as a weed barrier. However, you would still need to use the gravel and sand as a solid foundation and to allow for water runoff. In other words, the landscaping paper cannot serve as a substitute for a gravel and sand.

We strongly recommend installing our deck tiles on a clean, flat surface. You would therefore want to prepare the area by crushing gravel over the surface and compacting the layers.

Such a patio may not provide sufficient flatness to support these deck tiles. With that said, at 2.5 pounds per tile, they may have enough weight to flatten the carpet. If you would like to test to confirm, you can do so by requesting a sample in our Order a sample page.

It may be possible that your existing patio would provide sufficient structural integrity to support these deck tiles. However, if you would like to test to confirm, you can do so by requesting a sample through our Order a sample page. One alternative solution would be to provide stability to your brick deck, perhaps through the use of wooden planks and then place these tiles on top of this wooden surface.

Yes, the deck boards can be cut.

Please prepare your backyard the same way as you would using stone or concrete pavers, or in short, dig out the ground, remove three feet of soil and grass, use a cloth weed barrier, and add two inches of crushed limestone and one inch of sand, compacting layers as you go.

Yes, you can, but you would need to either pour more concrete or prepare the land the same way as you would using stone or concrete pavers, or in short, dig out the ground, remove three feet of soil and grass, use a cloth weed barrier, and add two inches of crushed limestone and one inch of sand, compacting layers as you go.

Examples of a polysheet include a TPO or EPDM membrane – a material layer placed on top of your roof, providing protection.

Yes, but to avoid any chance of puncturing, you may want to place a TPO or EPDM membrane above your existing rubber membrane.

We strongly recommend installing them on a clean, flat surface. If you are placing these deck tiles on a grass/dirt surface, you would therefore need to prepare the area first by putting crushed gravel and compacting it. You have to do it similar to as if you are putting down pavers. If you place the deck over the grass without prepping it, if the ground were to shift, the decking would also shift.

We strongly do not recommend this and suggest adapting your patio to the straight edges of the decking instead. You could also cut the deck tiles to a curve matching your patio’s curvature.

Due to structural issues, our deck tiles would not be sufficiently supported when in use with a pedestal system. However, it would be possible to use a pedestal system, place pressure treated plywood above it, and then use the deck tiles on top of the deck boards.

While this can hold a hot tub, if the hot tub has uneven weight distribution, it would be best to cut the deck tiles around the hot tub instead.

We are in the process of making a stair kit utilizing our deck tiles, but do not yet have one. In the meantime, customers have succeeded in this regard by modifying deck tiles for stairs by cutting them with a saw as needed.

Yes, they can. Just keep in mind that you will want to use the US44 End Fascia on the bottom surface of such an installation as a type of track.

Currently we only offer the brushed profile on our siding boards.

Yes, it can. However, keep in mind that in this case, we recommend 12’’ on-center installation. You would also not need to install them onto joists, but can use a plywood based upon which to clip them, which would be attached to the ceiling boards.

Yes, you would need to use furring strips even if you have a plywood surface to install the wall siding on to, as this is necessary for air flow. This is not the case for soffit application of our siding.

They can be installed two 16 feet boards back to back, or 32 feet. Any greater lengths could leave notably exposed gaps between wall siding boards.

No, but we do not recommend gaps of greater than a foot. We also do not recommend gaps between starter strips at the ends of the siding installation.

Yes, but please be sure to screw through the siding to the joists themselves, to ensure the weight is on the joists and not the siding. As the siding is designed as a rain screen system, it cannot hold the weight.

No, it is not. Our cladding is designed to be used as a rain screen, and as such, will provide some barrier against water but not total protection. You will want to install our siding in conjunction with a waterproof barrier.

Yes, this would be fine.

Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the siding boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract without issue. Allowing your boards to acclimate to their environment before installing would serve as best practices. Detailed expansion and contraction values can be found on page 7 of the siding installation guide found in our Technical Library.

We do not provide screws for the AW08 siding clips since there is variation into the types of substrates they are installed into. We recommend stainless steel or galvanized #10 screws, with a penetration of 1.25’’-1.5’’ (enough to penetrate the substrate), and with a pan head screw head.

Our AW08 clips and T-7 rubber stoppers do not come with screws. You would want to use #8 1-inch pan head screws with these accessories.

We are currently introducing this product in Canada, for more information send us an email at customerservice@ntwcanada.ca and we will answer all your questions about our fencing products.

Yes, it is. To do so, please contact us using the contact form. Please include the products for which you need pieces, and which color. Please keep in mind that we may also need to charge for shipping.

Yes, they do. We do not have screws for sale, but additional clips can be purchased.

Each box of 25 starter clips applies to 2 boards or about 12-13 per board.

Accessories can be ordered through any retailer that sells our deck board, deck tile, or siding. If you are ordering our products through a distributor, you may reach out to them to purchase accessories.

Each box of clips is designed for use with 50 square feet of decking. This is true for both siding and deck boards and for both the mini-gap and T-clip systems for decking.

We do not provide screws for the AW08 siding clips since there is variation into the types of substrates they are installed into. We recommend stainless steel or galvanized #10 screws, with a penetration of 1.25’’-1.5’’ (enough to penetrate the substrate), and with a pan head screw head.

Our AW08 clips and T-7 rubber stoppers do not come with screws. You would want to use #8 1-inch pan head screws with these accessories.